To the Freight Farms Community

A letter from our CEO - Updated July 28

The past few months have been filled with ups and downs, shock, and sadness - the end of chapter. The closure of Freight Farms was more than a headline; it affects hundreds of growers who rely on these farms to feed their communities. 

Since Freight Farms’ bankruptcy announcement, we’ve stepped in to help Freight Farms’ community of growers where we can. You’ve invested significant time and capital in your Freight Farms, and we know how important support is for a successful operation. 

After speaking with Freight Farms partners, staff, and farmers, we couldn’t help but see the similarities between us. One thing became clear (and it’s a need we focus on providing our own network of growers too): you want uninterrupted operation and a partner to support you along the way. 

We took our time to evaluate every alternative and decided on a full acquisition as the best way to deliver that stability - not just for farmers but for local food systems as a whole. 

Below is what we know now, and we will be communicating more details over the next few weeks after documents have been reviewed, inventory has been counted, and we’re confident we can help the most amount of growers. 

What This Means For You Today

  • Uninterrupted Farmhand: Your farm keeps running and you keep feeding your community. Farmhand will continue, renew your subscriptions as usual. If you need any support for Farmhand (software, billing), please submit a Growcer support request. 

  • Interim Farm Support: We’ve partnered with Precision Ag Partners, a paid service led by David Harris and Sarah Zahran (ex-Freight Farms R&D and Customer Experience), to offer immediate support in the interim, please email them to get in touch and they offer a free 15 minute introductory call to all farmers. They know your farms best and we will be announcing in-house support at the end of August when we have finished onboarding former Freight Farms members into the Growcer team. Thank you for your patience.

  • No Forced Retrofits: We are going through the inventory of all the assets. We will be in a position to support you with spare parts at the end of this month, once we’ve completed a full assessment of what’s already in stock. We’re also stepping into supplier relationships, and will reorder new stock.

  • Access to Spare/Replacement Parts: Please submit a Growcer support request (found below). There are a lot of parts on hand - thank you for your patience as we sort through it all. We expect to have the inventory process complete by the end of August and we will process new orders in chronological order of when the order was received.

  • Farmhand Shop: Farmhand Shop will be re-launched very soon.

  • Greenery Farms continues: We will continue to offer the Greenery S and 7 farms alongside the Growcer Osiris Farm. All models are available via direct purchase or through our ‘farm-as-a-service’ subscription model (which includes the farm, all ongoing maintenance and premium support services). Please get in touch.

  • Access to all Growcer equipment solutions: One of our most popular equipment solutions alongside our farm is the Hub Unit. It allows you to connect your farms together and work between each of them without having to go outside. All our equipment is available via direct purchase or subscription, and will be compatible with the Greenery S and Greenery 7.

  • Training or Farm Installation Services Request: If you’re waiting for training or for your farm to be commissioned, please submit a Growcer support request (found below) and we will schedule a call with you to discuss your needs further.

  • A note for creditors: Please email Freight Farms’ bankruptcy trustee directly for any unresolved issues relating to outstanding debt. 


Corey Ellis

CEO & Co-Founder, Growcer


Watch: Town Hall

This Town Hall took place on August 1 to share the latest updates and future plans for what you can expect. Any updated information that was shared on the town hall has been reflected on this web page. As always, please submit the Support Form (found below) for tailored support to your situation.

Support

Fill out the support form below if you need support. Before we announce more robust support services for Freight Farmers in late August, we want to ensure this transition is as smooth as possible for you.

This support form will help us understand your needs, point you in the right direction for immediate, interim support (either through us or vetted partners) for all questions relating to software (ex. Farmhand), hardware (spare parts), plant health, consumables, and billing inquiries.

What you can expect:

Farmhand Software and Billing Support: Please submit the form and we will get back to you as soon as we can.

Training or Farm Installation Services Request: Please submit the form and we will be in touch to schedule the installation or training.

Plant Health or Hardware Support: If your request is urgent, please contact Precision Ag Partners, a paid service led by David Harris and Sarah Zahran (ex-Freight Farms R&D and Customer Experience.) They offer a free 15 minute introductory call to all farmers. We will be announcing in-house plant health and hardware support at the end of August when we have finished onboarding former Freight Farms members into the Growcer team. Thank you for your patience.

Helpful Links

Consumables Order: We are actively working to re-launch the Farmhand shop and you can submit your order using the support form in the meantime. Consumables orders will be available again at the end of August and we will process new orders in chronological order.

Replacement Parts Order: Please submit the form. We are currently in the process of inventorying all of the spare parts Freight Farms had in stock - and there is a lot on hand - thank you for your patience as we sort through it all. We expect to have the inventory process complete by the end of August and we will process new orders in chronological order of when the order was received.

I want to sell my current farm: Please submit the form and we will get back to you as soon as we can.

Who is Growcer?

  • Proven track record: With more than 125+ farms in North America, our mission is to make communities more food resilient through our modular food solutions from vertical farms to food storage.

  • Support is our backbone: Join the Growcer ecosystem to take advantage of dedicated 1-on-1 technical help, training, and guidance that goes beyond technical support (i.e. business planning, site preparation, distribution.) 

  • Onboarding that keeps you growing: Explore Growcer's proven commissioning and training package that got 125+ farms growing.

  • Flexible financing: Growcer Fund helps mission-driven organizations access farms with less upfront capital and expert support. We even help with grants.

  • Long-term stability: We're built for resilience, not hype with a modular, disciplined approach. We know your trust has been broken and we completely understand. Our goal is to show you with our actions that we do business differently.

Contact Us

If you’re a Freight Farms customer or stakeholder seeking clarity, support, or help navigating what’s next — we want to hear from you.